In this Clinical Dashboard interview, Skilled Nursing News sits down with Tom Coble, Chief Strategy Officer at American Health Plans. Coble holds over 25 years of experience in health care and has been a key pioneer in developing Medicare Special Needs plans. Coble shares his take on his ideal Clinical Dashboard, which includes proactive measures to increase patient safety and artificial intelligence tools to minimize hardships on both staff and residents.
What are the three most important data points that you would want to see each day on your ideal clinical dashboard and why?
Patient condition changes, patient in/out of facility and patient refusal of care. Our clinical dashboard updates each time we touch/encounter a resident enabling us to intervene as proactive and preventively as possible.
How would the ideal clinical dashboard drive patient care decisions?
Early recognition/interventions would allow for proactive, preventative care decisions that would result in the resident to be treated in the facility rather than the hospital.
How would the ideal clinical dashboard help optimize reimbursement?.
Proactive, preventative care decisions result in residents being treated in the facility rather than the emergency department and/or the hospital which increases census and reimbursement.
How can the clinical dashboard improve staffing efficiency?
A clinical dashboard that continually pushes information out to the caregivers allows the residents’ caregivers to be more efficient, recognizes the savings and projects which resident needs more or less staff time, and recognizes how much total time is required.
How would you like to see the clinical dashboard integrated with predictive analytics tools?
A clinical dashboard integrated with predictive analytics tools would put actionable patient information in the hands of the clinicians and facility staff that would improve patient care, increase efficiency and help draw the picture of changes in trajectory of patient care.
Besides yourself, what are the most important roles in your organization to also have access to the clinical dashboard?
CNAs, CMAs Floor, LPNs, RNs, MDS, ADON, DON, Medical Director, NPs, Dietary Manager, BOM. Administrator, etc.. Anyone with dashboard access who sees/interacts with our residents.
What would you do to improve the collection of patient health data?
Develop AI tools that will mine all existing data. Both current and past. This will turn the information into usable tools that can be used to predict future care based on past care results.
Can the ideal clinical dashboard help with value-based care?
Absolutely, give pathways to care, options at each change instead of maintaining a path that has a poor ROI.
Can the clinical dashboard improve care denials from managed care?
Yes. The dashboard becomes a tool to gather real time information, faster assessments, and care changes.
